Access your health summary

View a clear summary of your immunisation history, prescribed medications, recorded allergies, and any diagnosed conditions you are managing.

Book and manage appointments

Book, manage and cancel appointments, receive reminder notifications, and check-in to let your general practice team know that you have arrived.

Request and pay for repeat scripts

Select from your previously prescribed medications, select a pharmacy, pay, and submit your request. Track the status and receive notifications when approved or declined.

Lab results and consult notes

View your lab test results, as well as a history of your previous consultations with your doctor and the recorded notes.

Video consultations

Book and attend video consults from Centrik's patient portal apps. Access the care you need from wherever you are.

Message your general practice

Message non-urgent healthcare queries to your GP team at a time that is convenient to you. They'll reply during normal business hours.

Notifications and reminders

Receive reminders for appointments, as well as update notifications on the status of your repeat prescription request.

Biometric authentication

Control your data sharing

Choose to share your medical information with other healthcare providers and remove access when no longer required.

FAQ

Registration & Login

Can I use the same email as my partner/family member?

No. For security reasons, each person must register with their own unique email address.

However, if your provider has enabled the dependants feature, you can manage multiple profiles from your own account. Contact your provider to check if this feature is available.

‍

I didn't receive the SMS verification code.

Check you’ve got mobile coverage, then toggle airplane mode or restart your phone to refresh the connection and try logging in again. You can also check if the message was filtered into spam or blocked.

‍

I'm unable to register because my phone number or email is wrong.

If verification codes are going to an old number, please contact your provider to update your number or complete this form and our support team can look into this for you.

If you can’t log in because your old email no longer works, contact your provider, they'll need to update it in their Centrik Console and on their system.

‍

Where can I find an invite code?

‍Check your provider's website or contact them directly, they’ll provide the correct invite code.

‍

What is Centrik?

Click here to learn more.

Connecting to Your Practice

I can't find my practice.‍

If your practice location doesn’t appear, they may not have enabled access for patients yet or your account may already be connected to the wrong practice. Contact your practice to check when they'll be available in the app, or go to Account Settings > Erase Account & Data to try registering again.

‍

My app says it failed to connect to my practice.

Your details must match exactly what your practice has on record. Double-check that your name, date of birth, and contact details are entered correctly.

If everything looks right but the app still can’t connect, contact your practice to confirm they have your most up-to-date information.

‍

I need to change my practice / connect to a new practice.

You’ll need to delete your existing account and create a new one linked to your new practice. You can delete your account anytime from Account Settings > Erase Account & Data. After you confirm, your account will be removed from the app and you can re-register.

Connecting to Your Pharmacy

I can't find my pharmacy.‍

If your pharmacy location doesn’t appear, they may not have enabled access for patients yet. Contact your pharmacy to check when they'll be available in the app.

If you're already connected to the wrong pharmacy, see "I need to change my pharmacy" below.

‍

My app says it failed to connect to my pharmacy.

Your details must match exactly what your pharmacy has on record. Double-check that your name, date of birth, and contact details are entered correctly.

If everything looks right but the app still can’t connect, contact your pharmacy to confirm they have your most up-to-date information.

‍

I need to change my pharmacy / connect to a new pharmacy.

You’ll need to delete your existing account and create a new one linked to your new pharmacy. You can delete your account anytime from Account Settings > Erase Account & Data. After you confirm, your account will be removed from the app and you can re-register.

‍

Using the Patient Portal

How can I access my child's or dependant's records?

If your practice has enabled the dependants feature, you can view and manage your dependants’ information and appointments directly from your own account. Contact your practice to confirm whether this feature is available.

Even if dependants aren’t enabled, you can still book appointments on behalf of someone else from your own profile.

‍

Why are there no appointments available / Why is my doctor not showing up?

Each practice controls which practitioners and appointment times are available for online booking. If you can’t see your doctor or any available slots, please contact your practice directly.

‍

Why am I unable to see some of my health records?

The app securely pulls your information directly from the medical records held by your practice. However, your practice can choose which types of records are visible in the app, such as consultation notes or lab results. If something is missing, contact your practice directly to discuss access to those records.

‍

How do I update my phone number / email?

If you're logged in to the app, go to your profile (top-right corner) and select Account Settings. Tap your phone number or email to update it and follow the steps.

Using the Pharmacy App

How can I access my child's or dependant's records?

This option is not currently supported for pharmacies.

‍

Why are my medications missing / incorrect?

The app securely pulls your information directly from the medical records held by your pharmacy. If something is missing or incorrect, please contact your pharmacy directly.

‍

How do I update my phone number / email?

If you're logged in to the app, go to your profile (top-right corner) and select Account Settings. Tap your phone number or email to update it and follow the steps.

Privacy & Data

How is my data used, and is it shared with third parties?

We take the security of your health data seriously. Your app account is encrypted and security is based on two-step verification. You have the option to use face/fingerprint recognition (where applicable) to login to your account.

Your data will never be shared with third parties and will only be accessible to you, your general practice, and any other healthcare providers that you choose to share your information with.

‍

How do I delete my account and data?

You can delete your account anytime from Account Settings > Erase Account & Data. After you confirm, your account is removed from the app.

To fully erase your Centrik account, you must also disconnect any providers linked through your other Centrik apps. Disconnecting removes that provider and any linked dependants from the patient portal. Some information, such as your NHI, activity logs, and sent messages, is retained for clinical and audit purposes.

For patients

Modernise your healthcare experience

Modernise your healthcare experience

Powering New Zealand’s fastest growing patient apps

FAQ

Support

Get in touch to learn more

Our team is available to give you a live overview