Configurable to suit the practice, Messaging allows healthcare providers to effortlessly communicate with patients and save conversation threads to the practice management system (PMS), reducing time spent handling phone calls and avoiding unnecessary appointments.
Configurable inboxes for teams or individual practitioners.
Restrict to a practitioner’s registered patients.
Reassign message threads between inboxes.
Link to a practitioner in the PMS.
Messages initiated by either the practice or patient.
Search for a patient by name or NHI.
Patient can select preferred inbox to message.
Notifications received in the PMS.
App and email notifications for patients.
Create and edit team or individual inboxes.
Set inboxes to be visible or hidden.
Allow attachments from the practice or patients.
Customise the pre-message notification.
Close message threads to end a conversation.
Save closed threads to the patient daily record in the PMS.
"Having the messages directly filed into the patient daily record has been a game changer. Our previous portal kept these separate and made it hard to look back at correspondence. Having the message characters limited also means GPs can manage these much quicker."
Laura
Practice Manager, The Terrace Medical Centre