"This is without doubt the smoothest IT transition I have been involved in through my career in health. The interface between patient and practice is as simple as providing a link or QR code for the patient to sign up with. There is no need for multiple staff processes and cumbersome forms for patients to complete, nor extended codes for patients to enter."

"It has been an outstanding experience with a real smooth transition for our staff and patients. It is so refreshing to see such a great co-design process, together with their responsiveness to our different needs in Rural Primary Health Care. Consistent feedback from patients has been on how easy it is to get set-up and use the Well app."

"The entire process of changing over has been unbelievably easy - we thought it was too good to be true, but the team really is that good. The set up was incredibly easy, with the ability to individualise each provider set up. Our patients have been overwhelmingly positive, no matter the computer literacy they are finding it so easy to use."

“We are loving how hands off it is for the team with regards to patients being registered into the app. It really is set and forget. It is great to be working with a team who value the input of the users and who are responsive to it.”

"It’s really lovely that the team truly appreciate health service providers’ input and actively seek our opinions to contribute to their design and development thinking. The Co-Design Club is so different from any other stakeholder we work with – it’s a must attend in my diary whenever I can make it and a great initiative for others to get involved with!"